Last updated: 22-03-2026

This Privacy Policy describes how Midaas Touch (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website www.midaastouch.com (the “Site”).

We are committed to protecting your privacy and handling your personal data transparently and responsibly, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU data protection laws.

1. Collecting Personal Information

When you visit or use our Site, we collect certain information to provide and improve our services.

1.1 Device Information

Examples of data collected:

• Web browser type and version
  
• IP address
  
• Time zone and approximate location
  
• Cookies and similar technologies
  
• Pages viewed, products viewed, search terms, and interactions with the Site
  

Purpose:

To ensure site functionality, improve performance, analyze usage patterns, and enhance the user experience.

Collection method:

Automatically collected via cookies, log files, pixels, and similar technologies.

Shared with:

Shopify, analytics and performance service providers (such as Google Analytics).

1.2 Order Information

Examples of data collected:

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment confirmation details (payment information is processed securely by third-party providers and is not stored by us)
  

Purpose:

To process orders, arrange shipping, provide order confirmations and invoices, manage payments, and prevent fraud.

Collection method:

Collected directly from you during checkout.

Shared with:

Shopify, payment providers (e.g. Mollie, PayPal, Klarna), shipping and logistics partners, and fraud prevention services.

1.3 Payment Methods

We accept payments via selected secure payment providers, including (but not limited to):

• iDEAL
  
• Credit and debit cards
  
• Apple Pay / Google Pay
  
• PayPal
  
• Klarna
  

All payments are processed through secure, PCI-compliant payment gateways. We do not store full payment card details on our servers.

1.4 Customer Support Information

Examples of data collected:

• Name
  
• Email address
  
• Phone number
  
• Communication history (emails, chat messages, support requests)
  

Purpose:

To respond to inquiries, provide customer support, resolve disputes, and improve our service quality.

Collection method:

Collected directly from you when you contact us.

Shared with:

Customer support tools and service providers used to manage support communications.

2. Sharing Personal Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary to operate our business, including:

• Shopify – our e-commerce platform
  
• Payment processors – to securely process transactions
  
• Shipping and logistics partners – to deliver your order
  
• Customer support software – to manage service requests
  
• Legal or regulatory authorities – if required by law or to protect our rights
  

All third parties are required to handle your data in accordance with applicable data protection laws.

3. Behavioural Advertising & Analytics

We use analytics and marketing tools to better understand how customers interact with our Site and to improve our marketing efforts.

This may include:

• Website usage analytics
  
• Conversion tracking
  
• Advertising performance measurement
  

These tools may use cookies, pixels, or similar technologies.

3.1 Opt-Out of Targeted Advertising

You can opt out of certain targeted advertising services via:

• Google Ads settings
  
• Meta (Facebook / Instagram) ad preferences
  
• Your browser’s cookie and privacy settings
  

You may also manage your cookie preferences via our cookie banner or browser controls.

4. User Rights & Data Retention

4.1 Your Rights Under GDPR

If you are located in the EU or EEA, you have the right to:

• Access your personal data
  
• Request correction of inaccurate data
  
• Request deletion of your data
  
• Restrict or object to certain processing
  
• Request data portability
  

To exercise these rights, please contact us using the details below.

4.2 Requesting Data Deletion

You may request deletion of your personal data by contacting our customer support.

Please note:

• Certain data may need to be retained for legal, tax, or regulatory obligations
  
• Customer data stored by Shopify may require additional processing time (up to 30 days)
  

4.3 Retention of Personal Information

We retain personal data only as long as necessary to:

• Fulfil orders and provide services
  
• Comply with legal and accounting requirements
  
• Prevent fraud and ensure security
  

When data is no longer required, it is securely deleted or anonymized.

4.4 International Customers

While Midaas Touch is based in the Netherlands, we serve customers internationally. Your personal data may be processed outside your country of residence but will always be handled in accordance with GDPR and applicable data protection laws.

5. Cookies & Tracking Technologies

5.1 Cookies

We use cookies to improve your browsing experience and operate our Site.

Types of cookies used:

• Essential cookies – Required for site functionality
  
• Analytics cookies – Help us understand site performance
  
• Marketing cookies – Used for advertising and remarketing (only with consent)
  

You can manage or disable cookies through your browser settings or our cookie consent tool.

6. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

📧 Email: support@midaastouch.com

📍 Address: Midaas Touch, Netherlands

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.