Last updated: 22-03-2026

OVERVIEW

This website is operated by Midaas Touch. Throughout the site, the terms “we”, “us”, and “our” refer to Midaas Touch. Midaas Touch offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to all the Terms, you may not access the website or use our services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any applicable laws (including intellectual property laws).

You must not transmit any viruses, malware, or code of a destructive nature.

A breach of these Terms may result in immediate termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You understand that content you submit (excluding payment information) may be transferred unencrypted over various networks. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

Headings used in this agreement are for convenience only and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on this site is accurate and current. However, we do not guarantee that all information is complete, error-free, or up to date.

Any reliance on information on this site is at your own risk. We reserve the right to modify site content at any time without obligation to update prior information.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS & AVAILABILITY

Certain products may be available exclusively online and in limited quantities. All products are subject to our Returns & Refund Policy.

We strive to display product images and colours as accurately as possible but cannot guarantee exact display accuracy on all devices.

We reserve the right to limit sales by person, region, or jurisdiction and to discontinue any product at any time.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or placed by resellers.

You agree to provide current, complete, and accurate purchase and account information and to update your details promptly so we can complete transactions and contact you if needed.

For more details, please review our Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools that we do not control or monitor.

These tools are provided “as is” and “as available,” without warranties or guarantees. Your use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party sites.

Complaints or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – USER SUBMISSIONS & FEEDBACK

If you submit comments, feedback, ideas, or suggestions, you agree that we may use them without restriction or compensation.

You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or harmful content.

You are solely responsible for the content of your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, information on our site may contain errors or inaccuracies related to product descriptions, pricing, or availability.

We reserve the right to correct such errors and to cancel orders if information is inaccurate, even after an order has been submitted.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to harass or discriminate, to transmit malicious code, or to interfere with site security.

We reserve the right to terminate access for violations of these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Our Service and products are provided “as is” and “as available,” without warranties of any kind, except where required by law.

To the fullest extent permitted by law, Midaas Touch shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service or products.

Where liability cannot be excluded under applicable law, it shall be limited to the minimum extent permitted.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Midaas Touch and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate or suspend access to our Services at any time if we believe you have violated these Terms.

Obligations incurred prior to termination shall survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Midaas Touch and supersede any prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

Your continued use of the site after changes constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact us:

📧 Email: support@midaastouch.com📍 Business location: Netherlands.

Returns & Exchanges

At Midaas Touch, we take pride in the craftsmanship and care behind every piece. If your purchase isn’t quite right, we’re here to help—within clear and fair guidelines.

Right of Withdrawal (EU Customers)

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To be eligible for a return:

• The item must be unused, unworn, and unaltered
• It must be returned in its original condition and packaging
• Any protective seals, tags, or hygiene labels must remain intact

The 14-day period begins on the day you (or a third party appointed by you) receive the goods.

Items Not Eligible for Return

For hygiene and craftsmanship reasons, the following items cannot be returned or exchanged, unless faulty:

• Earrings (including studs and hoops)
• Customized or made-to-order items (e.g. engraved or resized pieces)
• Items showing signs of wear, damage, or alteration

These exclusions are permitted under EU law and are standard for jewellery retailers.

How to Request a Return

To initiate a return, please contact us within 14 days of delivery at:

📧 support@midaastouch.com

Include:

• Your order number
• The item(s) you wish to return
• A brief reason for the return (optional but appreciated)

Once approved, you will receive return instructions.

Please do not send items back without prior confirmation.

Return Shipping

• Return shipping costs are the responsibility of the customer
• We recommend using a tracked and insured service, as returned items remain your responsibility until received by us
• Original shipping costs are non-refundable

If a return is lost or damaged in transit, we are unable to issue a refund.

Exchanges

If you would like to exchange an item (e.g. for a different size or design):

• Please contact us within 14 days of delivery
• Exchanges are subject to availability
• Additional shipping costs may apply

For faster service, we recommend placing a new order and returning the original item separately.

Refunds

Once your return is received and inspected:

• You will be notified by email
• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

Please note:

• Shipping fees are non-refundable
• Bank or payment provider processing times may vary

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photographs.

If the issue is confirmed:

• We will offer a replacement, repair, or full refund
• Return shipping costs will be covered by us

This does not affect your statutory rights under EU law.

Late or Missing Refunds

If you haven’t received your refund:

• Check with your bank or payment provider
• Allow additional processing time
• Contact us at support@midaastouch.com if the issue persists

Responsibility & Care

All Midaas Touch jewellery is handcrafted with care. Normal wear, improper handling, or damage caused by misuse is not considered a defect.

We encourage you to review our Jewellery Care Guide to ensure long-lasting enjoyment of your piece.

Refund Policy

At Midaas Touch, each piece is thoughtfully handcrafted and carefully inspected before dispatch. If a return is necessary, please review the policy below to ensure a smooth and fair process.

Return Period & Conditions

We offer a 14-day return period, in line with EU consumer regulations. This means you may request a return within 14 days of receiving your order.

To qualify for a refund, items must:

• Be unused, unworn, and unaltered
• Be returned in their original condition and packaging
• Show no signs of wear, damage, or misuse

Items that cannot be resold due to their condition may be refused.

Return Costs & Processing Fees

• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• A €2.50 return handling fee will be deducted from the refund to cover inspection and processing

This fee is waived if store credit is selected instead of a refund.

How to Initiate a Refund

To request a refund, please contact us within the return period at:

📧 support@midaastouch.com

Include:

• Your order number
• The item(s) you wish to return
• Your preferred resolution (refund or store credit)

Returns sent without prior approval may not be accepted.

Personalized & Custom Items

Due to their made-to-order nature, the following items are non-refundable:

1. Engraved Jewellery

• Engraved or personalized jewellery cannot be refunded or exchanged unless faulty.

2. Custom Packaging & Accessories

• Orders including a personalized gift box are subject to a €15 deduction if refunded
• Orders including a custom pouch or accessory are subject to a €10 deduction

These deductions are waived if store credit is chosen.

3. Custom Orders

Custom or bespoke items (including custom sizing or design modifications):

• Cannot be cancelled once confirmed
• Are non-refundable and non-exchangeable

Express Shipping & Service Fees

• Express shipping fees are non-refundable
• If express shipping was selected, refunds will exclude this cost
• Courier delays beyond our control do not qualify for shipping refunds

In some cases, we may offer store credit as a goodwill gesture.

Refused, Unclaimed, or Returned-to-Sender Orders

If an order is returned due to:

• Refusal at delivery
• Incorrect or incomplete address
• Failure to collect from a pickup point

A €9 handling and return fee will be deducted from the refund.

This fee covers courier return charges, inspection, and restocking.

Order Cancellations

• Orders may be cancelled within 24 hours of purchase
• Once an order has been processed or shipped, cancellation is no longer possible

Custom and personalized orders cannot be cancelled once confirmed.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Include clear photographs of the item and packaging

If confirmed, we will offer a replacement or store credit at no additional cost.

Refund Processing

Once your return is received and inspected:

• You will be notified by email
• Approved refunds are processed within 5 business days
• Refunds are issued to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds:

• Previously exchanged or replaced items
• Items reported as damaged after 48 hours
• Items purchased during clearance or promotional sales
• Engraved, personalized, or custom-made items

This does not affect your statutory rights under EU law.

Gift Cards & Store Credit

• Gift cards and store credit cannot be exchanged for cash
• Store credit does not expire and may be used on future purchases

Privacy Policy

This Privacy Policy describes how Midaas Touch (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website www.midaastouch.com (the “Site”).

We are committed to protecting your privacy and handling your personal data transparently and responsibly, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU data protection laws.

1. Collecting Personal Information

When you visit or use our Site, we collect certain information to provide and improve our services.

1.1 Device Information

Examples of data collected:

• Web browser type and version
• IP address
• Time zone and approximate location
• Cookies and similar technologies
• Pages viewed, products viewed, search terms, and interactions with the Site

Purpose:

To ensure site functionality, improve performance, analyze usage patterns, and enhance the user experience.

Collection method:

Automatically collected via cookies, log files, pixels, and similar technologies.

Shared with:

Shopify, analytics and performance service providers (such as Google Analytics).

1.2 Order Information

Examples of data collected:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment confirmation details (payment information is processed securely by third-party providers and is not stored by us)

Purpose:

To process orders, arrange shipping, provide order confirmations and invoices, manage payments, and prevent fraud.

Collection method:

Collected directly from you during checkout.

Shared with:

Shopify, payment providers (e.g. Mollie, PayPal, Klarna), shipping and logistics partners, and fraud prevention services.

1.3 Payment Methods

We accept payments via selected secure payment providers, including (but not limited to):

• iDEAL
• Credit and debit cards
• Apple Pay / Google Pay
• PayPal
• Klarna

All payments are processed through secure, PCI-compliant payment gateways. We do not store full payment card details on our servers.

1.4 Customer Support Information

Examples of data collected:

• Name
• Email address
• Phone number
• Communication history (emails, chat messages, support requests)

Purpose:

To respond to inquiries, provide customer support, resolve disputes, and improve our service quality.

Collection method:

Collected directly from you when you contact us.

Shared with:

Customer support tools and service providers used to manage support communications.

2. Sharing Personal Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary to operate our business, including:

• Shopify – our e-commerce platform
• Payment processors – to securely process transactions
• Shipping and logistics partners – to deliver your order
• Customer support software – to manage service requests
• Legal or regulatory authorities – if required by law or to protect our rights

All third parties are required to handle your data in accordance with applicable data protection laws.

3. Behavioural Advertising & Analytics

We use analytics and marketing tools to better understand how customers interact with our Site and to improve our marketing efforts.

This may include:

• Website usage analytics
• Conversion tracking
• Advertising performance measurement

These tools may use cookies, pixels, or similar technologies.

3.1 Opt-Out of Targeted Advertising

You can opt out of certain targeted advertising services via:

• Google Ads settings
• Meta (Facebook / Instagram) ad preferences
• Your browser’s cookie and privacy settings

You may also manage your cookie preferences via our cookie banner or browser controls.

4. User Rights & Data Retention

4.1 Your Rights Under GDPR

If you are located in the EU or EEA, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability

To exercise these rights, please contact us using the details below.

4.2 Requesting Data Deletion

You may request deletion of your personal data by contacting our customer support.

Please note:

• Certain data may need to be retained for legal, tax, or regulatory obligations
• Customer data stored by Shopify may require additional processing time (up to 30 days)

4.3 Retention of Personal Information

We retain personal data only as long as necessary to:

• Fulfil orders and provide services
• Comply with legal and accounting requirements
• Prevent fraud and ensure security

When data is no longer required, it is securely deleted or anonymized.

4.4 International Customers

While Midaas Touch is based in the Netherlands, we serve customers internationally. Your personal data may be processed outside your country of residence but will always be handled in accordance with GDPR and applicable data protection laws.

5. Cookies & Tracking Technologies

5.1 Cookies

We use cookies to improve your browsing experience and operate our Site.

Types of cookies used:

• Essential cookies – Required for site functionality
• Analytics cookies – Help us understand site performance
• Marketing cookies – Used for advertising and remarketing (only with consent)

You can manage or disable cookies through your browser settings or our cookie consent tool.

6. Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

📧 Email: support@midaastouch.com

📍 Address: Midaas Touch, Netherlands

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.