Refund Policy

Last updated: 22-03-2026

At Midaas Touch, each piece is thoughtfully handcrafted and carefully inspected before dispatch. If a return is necessary, please review the policy below to ensure a smooth and fair process.

Return Period & Conditions

We offer a 14-day return period, in line with EU consumer regulations. This means you may request a return within 14 days of receiving your order.

To qualify for a refund, items must:

Be unused, unworn, and unaltered
Be returned in their original condition and packaging
Show no signs of wear, damage, or misuse

Items that cannot be resold due to their condition may be refused.

Return Costs & Processing Fees

Return shipping costs are the responsibility of the customer
Original shipping charges are non-refundable
A €2.50 return handling fee will be deducted from the refund to cover inspection and processing

This fee is waived if store credit is selected instead of a refund.

How to Initiate a Refund

To request a refund, please contact us within the return period at:

📧 support@midaastouch.com

Include:

Your order number
The item(s) you wish to return
Your preferred resolution (refund or store credit)

Returns sent without prior approval may not be accepted.

Personalized & Custom Items

Due to their made-to-order nature, the following items are non-refundable:

1. Engraved Jewellery

Engraved or personalized jewellery cannot be refunded or exchanged unless faulty.

2. Custom Packaging & Accessories

Orders including a personalized gift box are subject to a €15 deduction if refunded
Orders including a custom pouch or accessory are subject to a €10 deduction

These deductions are waived if store credit is chosen.

3. Custom Orders

Custom or bespoke items (including custom sizing or design modifications):

Cannot be cancelled once confirmed
Are non-refundable and non-exchangeable

Express Shipping & Service Fees

Express shipping fees are non-refundable
If express shipping was selected, refunds will exclude this cost
Courier delays beyond our control do not qualify for shipping refunds

In some cases, we may offer store credit as a goodwill gesture.

Refused, Unclaimed, or Returned-to-Sender Orders

If an order is returned due to:

Refusal at delivery
Incorrect or incomplete address
Failure to collect from a pickup point

A €9 handling and return fee will be deducted from the refund.

This fee covers courier return charges, inspection, and restocking.

Order Cancellations

Orders may be cancelled within 24 hours of purchase
Once an order has been processed or shipped, cancellation is no longer possible

Custom and personalized orders cannot be cancelled once confirmed.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery
Include clear photographs of the item and packaging

If confirmed, we will offer a replacement or store credit at no additional cost.

Refund Processing

Once your return is received and inspected:

You will be notified by email
Approved refunds are processed within 5 business days
Refunds are issued to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds:

Previously exchanged or replaced items
Items reported as damaged after 48 hours
Items purchased during clearance or promotional sales
Engraved, personalized, or custom-made items

This does not affect your statutory rights under EU law.

Gift Cards & Store Credit

Gift cards and store credit cannot be exchanged for cash
Store credit does not expire and may be used on future purchases

Contact

If you have any questions regarding refunds, please contact us at: