Letter D Halo Pendant Necklace

Engraved items are non-returnable, unless they’re part of our Exchangeable After Engraving collection, where size exchanges are allowed.

Returning a personalised gift box or pouch incurs a €15 fee.

Easily start your return through our portal. We’ll provide the return label (at your cost), and your new size will ship free of charge.

All returns must be registered within 60 days via our returns portal.

Avoid exchanges, look at our size charts:
Men's ring size chart
Men's bracelet size chart
Men's chain size chart

Orders ship from our atelier in the Netherlands. The expected delivery date is shown below the Add to Cart button. This reflects our express shipping service to your country.

All orders are engraved and dispatched within 24 hours. Place your order before midnight for next-day shipping. During peak periods, slight delays may occur.

Express shipping is prioritized and may cost a little extra depending on location.

At Midaas Touch, we stand behind the craftsmanship and quality of every piece — designed to be cherished and worn with pride. Our warranty provides clear protection you can trust, tailored to the materials and craftsmanship in your jewellery.

What’s Covered

Material and Craftsmanship Warranty

Every piece of Midaas Touch jewellery is handcrafted with care and is covered against defects in materials and workmanship under normal use for:

Sterling silver and gold-plated pieces:

Covered for 12 months from the date of purchase.

Solid gold pieces:

Covered for 24 months from the date of purchase.

This means if a product fails due to a manufacturing defect, such as issues with soldering, clasps, or structural integrity, we will repair or replace it at no extra cost.

Damages on Arrival

If your jewellery arrives with visible damage, scratches, or defects, please contact us within 72 hours of delivery. We will guide you through a fast replacement or repair solution at no cost to you.

What’s Not Covered

The warranty does not apply to:

Wear and tear from daily use, including surface scratches, dents, and tarnishing

Damage caused by improper use, misuse, or accidents

Alterations or repairs carried out by unauthorized third parties

Loss or theft of items

Natural oxidation of sterling silver over time

This ensures that coverage remains focused on genuine manufacturing issues rather than cosmetic or accidental damage.

How to Claim

Please keep your proof of purchase, as warranty claims require the original receipt or order information.

Contact our support team via the product page or by email with clear photos and a brief description of the issue.

We will review your claim and respond with the next steps, whether that is repair, replacement, or alternative service options.

Optional Services

For plated jewellery that naturally fades over time, we offer re-plating and polishing services for a nominal fee. This is an excellent way to preserve the beauty of your piece for years to come.